Improve the quality of service provided
Analyzing every request and time for its processing, your managers have possibility to improve quality of services and delight your guests constantly.
The system of requests and memos bounding to calendar
All requests and memos are linked to local time of hotel, in spite of the time, which is on each guests smartphone.
Single register of requests
Accumulate all requests from guests and staff in one section of the system. All queries are divided into categories: Problems, Comments, Complaints, Consultations, Ideas, the system also allows you to define responsible person and a group of performers, regulate the time frame for processing and manage communications within requests.
History of requests processing
Manage history of requests processing. You can track the routing of inquiries, completed tasks.
Analyze the efficiency of requests processing and quality of service processes using customized control panel. You can control the level of guest satisfaction, the percentage of delayed inquiries, the dynamics of the solutions, and current load of staff support services