Single knowledge database
Keep all necessary files and publications in a single knowledge database: articles, scripts, manuals for new employees, document templates, presentations, answers to FAQs. Comments and likes for products and services will help the staff to improve the understanding of guests and select popular topics for further analysis
Organization of the catalogue of articles
Group the extensive article catalog of the knowledge database to quickly locate popular publications. Set your tags and cross-references between the materials for easy search, as well as add materials that you often use to the "Favorites"